Grievance Redressal Committee

Mandate

To provide students, faculty and staff a transparent mechanism to raise grievances relating to academics, examinations, administration or facilities, and to ensure every grievance is heard, investigated and resolved within a defined timeframe.

• 01

  Encourage grievances to be raised and resolved without fear of victimisation.

• 02

  Ensure timely, fair and documented resolution of every complaint received.

• 03

  Reduce the need for grievances to escalate beyond the institution.

• 04

  Periodically review recurring issues to recommend systemic improvements.

Composition

Functions & Responsibilities

• F1

  Receive grievances through the drop-box, institutional email and the online grievance form.

• F2

  Acknowledge every grievance within 3 working days and resolve within 15 working days.

• F3

  Maintain a confidential grievance register with outcome and closure notes.

• F4

  Escalate unresolved matters to the Governing Body with a written recommendation.

Meetings & Reporting

Meets monthly and within 3 working days of any grievance being lodged; a consolidated report is placed before the Principal every semester.

Recurring Activities